Order Procedures


Thank you for interest to our company and products !

We are happy to see you on our website !

The aim of our website is to make order procedure as simple as possible for everyone, and if you have some difficulties in understanding what you should do, please let us know.


To see the prices for our products and make an order following Order Procedure is applied  :


1. CREATE YOUR ACCOUNT

First, you have to CREATE YOUR ACCOUNT here 

  1. To be able provide you best sales conditions and easy contact with you, we ask you register maximum information about your company and your contact details
  2. VERY IMPORTANT to have maximum information from your company for us to be easy for establishment your invoices
  3. Especailly important following information :
    • Company Name
    • Intra-European VAT number
    • Company address for invoice
    • Name of company Director , and company contact information
    • Delivery address
    • The contact information of the person who will receive the goods : Name and Telephone
  4. Other information that would be also very helpthful to provide you best sales conditions is following 
    • Web-site or Social Network profile
    • Short description of your company profile: florist, designer, wholesaler?
    • Number of sales points?
    • Type of customers?
    • Have you work already with our products?
    • How did you meet us?
    • If you can indicate your precise interest among our product range?
    • Other information you want to let us know
  5. After all the data will be submitted you will receive notification on creation of your account via email
  6. Please remember this email address and use it in future as LOGIN to be connected to your account
  7. Try to save your PASSWORD that you created in a safe place, and in case you will forget it, you may RESTORE it here


As soon as you CONNECTED to your account you will be able to see our BASIC PRICES 

  1. Our website is for professionals, so all the prices mentioned on our website do not include VAT (Value Added Taxes)
  2. Our company is registered in France, so we add VAT according to the French law 20% on top of the order value
  3. We may exclude VAT in following cases :
    • If you are a company which is not registered in France
      • If your company is registered within EU - we require your Intra-European VAT number
      • If your company is registered outside EU - we require export confirmation  ( form EX1 or any other legal document which prove that your order left EU)
  4. If you are a private person or a company registered in France, VAT (20%) will be remained in the Proforma Invoice for payment

Depending on order quantity and for Wholesalors we practice system of discounts that you may find in section Prices and Sales Conditions


2. PLACING YOUR ORDER

If you place your order right after registration your account on our website, following procedure takes place :

  1. You will receive automatic notification to your email address with your Order Confirmation
    • Our system will automatically include VAT (20%) 
  2. Our managers will verify your account profile and the availability of products in stock 
    • Your account profile will be confirmed in our system, and your sales conditions will be set accordingly
    • Managers will inform you about the availability of products in stock and your order should be updated accordingly
  3. When all point will be agreed, you will receive by email our Proforma Invoice with the payment instructions
  4. When you confirm your order reflected in the Proforma Invoice you may proceed for payment
    • All payments should be done in advance, except of cases of positive history together and post-payment terms were agreed by our Company
    • Please carefully verify the Proforma Invoice before the payment and if you see any discrepances, please let us know
    • Payment Proforma Invoice means you confirm your order and postponed modifications or cancelation may generate additional costs


2. REGULAR ORDERS

Usually we establish long term relationship with our customers, so making orders and payment become regular.

As soon as we establish your company profile your prices, discounts and VAT conditions will be shown automatically, never the less all payments should be done only when you received and confirm your order reflected in the  Proforma Invoice. 

At the moment, all payments to be done via bank transfer to our company account in France.

  • In future we foresee the possibility of payment by card and you will notice about it when you will see the option of payment by Card while finalizing your order. 

After, when we receive your payment, your order will be sent to preparation.

  • In the Proforma Invoice will be also reflected delivery conditions if you pick up it yourself or we take care of transportation   

If it was our duty to deliver goods to you, we will let you know as soon as the order will leave our warehouse and inform the approximate date of arrival and trucking information.

When your order will be shipped, you will receive by email Invoice and Packing List.

When you receive your order, please let us know if everything is went well and all goods are delivered safely to you.


3. CLAIMS

We try to make all our best to verify all the products before departure, but if you find that product do not correspond to the standard or damaged you may engage claim procedure.

All claims could be accepted within first 14 days on receipt of your order.

Please be aware, we don't receive claims for products sold on sales conditions for OUTLET. All the products purchased on sales conditions for OUTLET can not be returned or replaced. We recomend you to see together with your manager in advance all the questions that might arise.  

Very important, first of all, on receipt of goods carefully verify the packaging, and if you see any damages on outside boxes or they are wet, please mention this in the receipt that carrier ask you to sign on receipt of your order.

  • Before to sign, you have to mention firmly the state of boxes and their conditions according to your observations.
  • Transport companies are covered by their insurances to compensate all damages caused due to transportation
  • If we miss your comments about the damage during the transportation your claim could be denied and we will be unable to help you 

If you claim will concern the product itself, it's state or condition, we will require pictures and videos to be sent to us with your observations by email together with the following information :

  • Date of receipt of your order
  • Number and Date of the Invoice 
  • Code and Quantity and Price of articles in question 

We will do our best to find as quick as possible an arrangement with you if indeed there will be found our responsibility in your claim and satisfy your demand.


Claims usually a long and uninteresting procedure, therefore, we invite you to carefully familiarize yourself with our products in advance and ask all your questions to our manager, to avoid misunderstandings before the products leave our warehouse.

Please also take into account the fact that all our products are absolutely natural and it is necessary to take into account that each plant is unique and has its own specific differences in size, color and shape. 

On the pictures of products we done our best to show how average product looks like, and it is possible that in the reality it will not be exactly to the shown on the picture, so please make sure that you are fully aware of the product you like to purchase before you place and pay your order.

Most of our customers are happy with our products and their presentation on our website, so we really hope that we can avoid clam procedures in our cooperation.