Thank you for interest to our company and products !
We are happy to see you on our website !
The aim of our website is to make order procedure as simple as possible for everyone, and if you have some difficulties in understanding what you should do, please let us know.
To see the prices for our products and make an order following Order Procedure is applied :
1. CREATE YOUR ACCOUNT
First, you have to CREATE YOUR ACCOUNT here
As soon as you CONNECTED to your account you will be able to see our BASIC PRICES
Depending on order quantity and for Wholesalors we practice system of discounts that you may find in section Prices and Sales Conditions
2. PLACING YOUR ORDER
If you place your order right after registration your account on our website, following procedure takes place :
2. REGULAR ORDERS
Usually we establish long term relationship with our customers, so making orders and payment become regular.
As soon as we establish your company profile your prices, discounts and VAT conditions will be shown automatically, never the less all payments should be done only when you received and confirm your order reflected in the Proforma Invoice.
At the moment, all payments to be done via bank transfer to our company account in France.
After, when we receive your payment, your order will be sent to preparation.
If it was our duty to deliver goods to you, we will let you know as soon as the order will leave our warehouse and inform the approximate date of arrival and trucking information.
When your order will be shipped, you will receive by email Invoice and Packing List.
When you receive your order, please let us know if everything is went well and all goods are delivered safely to you.
3. CLAIMS
We try to make all our best to verify all the products before departure, but if you find that product do not correspond to the standard or damaged you may engage claim procedure.
All claims could be accepted within first 14 days on receipt of your order.
Please be aware, we don't receive claims for products sold on sales conditions for OUTLET. All the products purchased on sales conditions for OUTLET can not be returned or replaced. We recomend you to see together with your manager in advance all the questions that might arise.
Very important, first of all, on receipt of goods carefully verify the packaging, and if you see any damages on outside boxes or they are wet, please mention this in the receipt that carrier ask you to sign on receipt of your order.
If you claim will concern the product itself, it's state or condition, we will require pictures and videos to be sent to us with your observations by email together with the following information :
We will do our best to find as quick as possible an arrangement with you if indeed there will be found our responsibility in your claim and satisfy your demand.
Claims usually a long and uninteresting procedure, therefore, we invite you to carefully familiarize yourself with our products in advance and ask all your questions to our manager, to avoid misunderstandings before the products leave our warehouse.
Please also take into account the fact that all our products are absolutely natural and it is necessary to take into account that each plant is unique and has its own specific differences in size, color and shape.
On the pictures of products we done our best to show how average product looks like, and it is possible that in the reality it will not be exactly to the shown on the picture, so please make sure that you are fully aware of the product you like to purchase before you place and pay your order.
Most of our customers are happy with our products and their presentation on our website, so we really hope that we can avoid clam procedures in our cooperation.